Social Media Fail: Homesense Facebook Fans Referred to 800 Number


When Canadian home apparel retailer HomeSense decided to sell posters depicting images of old Gold Dust ads in which two black children are seen cleaning, a fan posted pictures of them on the Homesense Facebook page. Along with the image, the fan wrote, "I realize that recreating old advertising and media is an art form but this goes far beyond that, in my opinion."

Quite humorously...and idiotically, HomeSense responded with the comment, "Please contact Customer Service at 1-800-646-9466 for more information."

Quite predictably, commenters lambasted the brand for its complete mis-understanding of social media communication. Commenter Elizabeth Laurin Kells wrote, "If you are going to use this site to represent your company you need to do something about issues and not just pass out a standard customer service number."

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by Steve Hall    Feb-21-11    
Topic: Bad, Brands, Social

Coke Takes Happiness Machine on the Road


First Coke's Happiness Machine was just virtual and existed only within the creativity of the brand's television commercials. Then, it took on physical form as a vending machine that would dispense everything from a simple soda to a ten foot long sub sandwich.

Now, the Coke Happiness Machine has become fully mobile in the form of a truck that dispenses everything from the ubiquitous Coke bottle to soccer balls to t-shirts all the way up to a full sized surf board to residents of Rio De Janeiro.

We like the continued effort which comes courtesy of Definition6.

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by Steve Hall    Feb-21-11    
Topic: Brands, Guerilla, Outdoor

Scarlett Johansson Celebrates Magic of Moet & Chandon


We like this new work for Moet Chandon champagne featuring Scarlett Johansson. And what's not to like? The music is captivating. The imagery is relaxing. And Scarlett is beautiful. And the work does a nice job capturing all the fanciness and elegance of a life filled with champagne.

Sure, very few of us actually live like this. But we occasionally aspire to. And that's what this work taps into. Our aspirations. And separately, we've all had an important moment or two in our lives where champagne has played a role. A wedding. A graduation. A new business venture.

If for only a few moments, each of our lives is magical. And Moet & Chandon hopes to be there for those moments.

The campaign was created by Paris-based Works Advertisement and shot by British photographer Tim Walker.

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by Steve Hall    Feb-21-11    
Topic: Campaigns, Celebrity

You Will Like This Film Festival or Your Hand Will be Cut Off


So DraftFCB in Lisbon came up with an interesting way to leverage awareness of social media to promote the sponsorship of a film festival. To call attention to Jornal de Noticias' sponsorship of the 31st FantaPorto Oporto International Film Festival, the agency did a little modification to the Facebook Like icon bringing it more in line with the subject matter of the film festival.

Like it or die. Or something like that.

by Steve Hall    Feb-21-11    
Topic: Events, Strange

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