Email List Problem Resolution
I receive a newsletter entitled The Harrow Technology Report which covers: "Insight, analysis, and commentary on the innovations and trends of contemporary computing, and on its growing number of related technologies."
The list has had some viral/spam problems over the course of the last three weeks causing duplicate mailings to be sent out as well as full blown viruses. The response to this by Jeffrey R. Harrow nothing short of wonderful. As part of his next mailing, he offers and indepth explanation of what happened, why, and what steps he took to insure as best as possible that it will not happen again. I just found it very reassuring to have this sort of detailed response. It made me quite sure that this list I belong to is well managed. If only more list managers would make this sort of effort.