Each year, digital plays an increasing role in the relationship between brand and consumer. And it's showing no signs of slowing. In it's report, Digital Customer Experience Trends to Watch, 20013, Forrester takes a look what kinds of digital experiences shape the relationship between brand and consumer and how these changes will affect how brands communicate with their customers and prospects.
Download the report now to make sure your brand is on track to provide the right digital experience for your customers and prospects.
Here's one of the most interesting uses of retargeting technology we've seen in a while. For those who don't know, in a nutshell, retargeting allows marketers to, in essence, "tag" you when you visit a particular site (on which they have placed an ad banner) and then show you another banner (retarget you) on another. Most marketers simply show you the same banner over and over again.
JWT Amsterdam approached retargeting a bit more intelligently and used the technology to tell a story.
The Apple bashing is heating up again. Joining Samsung in the battle against Apple, Microsoft is out with a new commercial that takes on Siri's less than perfect multitasking skills. In the ad, a Windows 8 tablet sits next to an iPad and while the Windows 8 tablet gets busy, Sire simply can't keep up, "I'm sorry, I can only do one thing at a time. I guess PowerPoint isn't one of those things. Should we just play 'Chopsticks?'"
The ad leads to a page on which a comparison can be made between the Windows 8 tablet and the iPad.
It seems Kmart plans to embark upon campaign filled with alliteration and word play. Having recently shipped it's pants, Kmart is now offering Big Gas Savings. Will this latest outing from Draftfcb top the original's 17 million YouTube views? Does a 4th grader love to tell fart jokes?
Did you know that 75% of the companies do not optimize email for mobiles yet? With 43% of the people now reading and responding emails through mobiles -- a figure that is expected to hit 50% in 2013 -- coupled with the fact 97% of the people view emails once, it becomes clear marketers should design emails to render properly on mobile devices.
Check out this infographic that's packed with charts and graphs that share how mobile is permeating the email experience.
PSA campaigns have traditionally relied upon scare tactics to make their point. But for many young people who feel they are invincible, this approach rarely works. So how do you get young people to listen -- and in the case of Don't Drink and Drive efforts -- actually insure people do not drive drunk? You literally stop them. As in, like literally.
And that's exactly what Publicis Brussels did for Belgium-based Responsible Young Drivers. On the weekend of of its 22nd anniversary at Belgium's most famous nightclub, Carre, the agency worked with B Park engineers to create a parking lot gate that would only open if a car's driver passed a breathalizer test.
While this was a one-off event and 90% of club goers were sober enough to leave the parking lot, the organization plans to roll this effort out across other venues in the future. Hmm, pretty soon there will be a healthy business for pop up hotels around nightclubs.
Following in Dollar Shave Club's footsteps, online wine retailer NakedWInes is out with a video that touts the retailer's frugal methods of operation which allow for offering the consumer better wine at cheaper prices.
It's like a Genie came right out of the bottle.
Today, Twitter has added the Lead Generation Card to its stable of Twitter Cards, a format that brings a rich media experience to the stream. The Lead Generation Card allows for the creation of an in-stream landing page on which the user, with one click and without having to leave Twitter, can request more information from the marketer.
When the user clicks, their name, email and Twitter handle are sent to the marketer who can then add that information into their marketing automation process for further nurturing.
The Lead Generation Card reveals itself in an expanded Tweet where the marketer can provide an image, text and call-to-action that exceed the usual 140 character limit. Any tweet can contain a Lead Generation Card and it can also be turned into a promoted tweet.
The offering is currently being tested with a few brands including New Relic (@newrelic), Full Sail (@fullsail) and Priceline (@priceline). The offering will first roll out to Twitter's managed clients and then to its self serve ad platform.
Today, it's all about the hump. No, not that hump. Hump Day. As in Wednesday. Created by The Martin Agency -- on Hump Day -- and featuring a witty camel (you see where this is going now?), the ad is part of the brand's Happier Than campaign.
In an effort to tout Samsung's new Evolution Kit, some kind of device that makes your tired, old TV awesome and new, the brand has dipped its toe into the anti-objectification of women waters with Evolutionary Husband.
In the ad, a wife, tired of her slovenly husband's burping, farting, Neanderthal ways, plugs the Samsung Evolution Kit into his back and, poof, he instantly becomes...a stereotypically 1950's housewife who effortlessly cooks, cleans, babysits and generally serves his wife's every need...much like the stereotypical 1950's housewife did for her husband.
It's sort of expected drug-related PSAs will shock, disgust and make you squirm. After all, it's the whole scared straight thing, right? Here's one from Bungalow25 for the Spanish Foundation Against Drug Addiction that aims to prevent alcohol abuse among Spanish youths.
In the ad, a girl begins to puke on the sidewalk. Then she REALLY begins to puke. And then the commercial turns into an Alien movie. And finally, the ad closes with "Every time you get drunk you separate yourself from the things that matter most."
Yesterday, the marketing world was up in arms over Nutella sending a cease and desist to the brand's biggest fan, Sara Rosso. Seven years ago, Rosso created World Nutella Day which now has 40,000 followers on Facebook. Nutella claimed the page was an unauthorized use of their intellectual property and trademarks.
Oh how quickly the tide turns for brands when they realize lawyers are clueless and consumers run the show. Following the kerfuffle, Nutella has dropped its cease and desist order and issued an apologetic statement to Italian news site Corriere della Sera which the Huffington Post translated:
Today's tempest in a teacup comes to us courtesy of NYC-based Frames Bowling Lounge which wants to make a big deal out of the fact the New York Times has pulled one of its ad banners because it's too racy.
The ad banner shows a woman lying on a pool table (because, of course, all women do this) along with the copy, "Gentleman, It's Playtime" (because, of course, all men understand hot blonds who lay on pool tables want to have sex).