GoDaddy Loves Its Customers

We just registered a domain with GoDaddy for another site. It's the first time we've used GoDaddy and we're sure its low price and hot Super Bowl commercial had something to do with our choosing GoDaddy this time around. All went well during the registration process and we figured that would be the last time we had any contact with GoDaddy until the registration would have to be renewed two years from now. Well, weren't we pleasantly surprised to receive a call from GoDaddy just now from their customer service department checking to see if the registration process went well. It was an unscripted, honest, un-rushed inquiry about our experience with GoDaddy which, without seeming forced, included the necessary "how did you hear of GoDaddy?" and "have have you considered our site traffic building service?"

The call was a positively shocking experience in this day of "couldn't give a shit" customer service most companies provide. The entire experience has now guaranteed GoDaddy our repeat business. The Super Bowl spot grabbed attention. Customer service instilled complete trust and confidence.

by Steve Hall    Jun-15-05   Click to Comment   
Topic: Brands   

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awesome piece on GoDaddy. Even though they were penny wise and pound foolish (when they told us to pound it) they are still a cool outfit. We did their SuperBowl ad and we hope to do it again for them.

Posted by: Paul Cappelli on June 15, 2005 12:20 PM

we used to use godaddy and never recieved any contact from them. our registration expired so we moved to media temple.

Posted by: jason on June 15, 2005 1:30 PM

I reg'd a domain a Go Daddy a few weeks ago and got the same call. i was totally blown away. I was defensive at first, thinking, "what good could come from a phone call from a registrar?" But the guy was genuinely nice and helpful, seemed to be working off-script but on-outline, so he didn't seem like a drone but obviously had things he wanted to cover. All in all, pretty awesome.

Posted by: Zhembik Menieure on June 15, 2005 2:16 PM

Extra points if the girl from the commercial does the calling.

Posted by: Nice on June 15, 2005 5:14 PM

I've had problems with godaddy's technical service (some glitches in my account, some domains on auto-renewal that didn't), but I agree they have an excellent customer service dept. Everyone was friendly and had the authority to make transferring to a senior manager, etc.

So, the question is:

Can a good customer service center cover for a sub-standard product?

What do you think?

Posted by: Chris on June 15, 2005 5:32 PM

The process of buying is simple. That's how the buying should be? Then to be presently surprised to get a call from GoDaddy. That was an added bonus! So I am impressed with GoDaddy so far but the real test will be when something goes wrong. The great news is that they do month-to-month hosting which plays to us paranoid buyers.

Posted by: Maya on June 16, 2005 11:37 AM