The internet was supposed to solve everything, right? Brands could direct all their customers to the web where every last query could be answered without need for expensive human customer support. Sadly, that isn't always the case.
Customers associate the Internet with speed and convenience. They expect to visit a brand's website, find what they're looking for and purchase the product just moments later. This is the expectation. But what happens when a your brand's website fails to provide an efficient customer experience?
A new startup, GazeMetrix, can identify brand logos in Instagram photos. The service, which uses image recognition software, was originally developed to detect which apps people have on their devices by pointing them at each other. When that effort didin't pan out, the developers redirected their efforts.
The service, which will eventually rollout to Facebook and Twitter, makes it easy for brands to contact Instagram users who have posted branded logos and ask permission to reuse them on their own branded channels.
A well-designed mobile app, tailored to its audience, has the ability to increase customer loyalty, encourage more frequent interactions and drive sales. If poorly designed, it runs the risk of falling into the vast pool of mobile apps that are used only once, then abandoned.
In this white paper from Appcelerator, you will learn the keys to creating "sticky" mobile apps that keep customers coming back. Using four pillars of the mobile relationship lifecycle - reach, loyalty, engagement and monetization - as guides, you'll learn the most effective ways to connect with customers at the right time, on the right mobile device.
Either stock photography is getting better or creatives are getting lazier as indicated by the fact 98 percent of creatives used stock imagery in 2012 as opposed to 79 percent in 2000.
This nugget comes from an iStockPhoto infographic which explores stock photo trends for the year.
Also noted, an increase in the use of medical imagery. Hmm. Yet another indication of the growing and aging baby boomer demographic?
And who knew? Quality is the number one consideration when selection stock photography. Riveting, we know.
- Israel wants to combat The Stigma Virus, a sort of reaction to the AIDS virus.
- How do you brew? Partnering with Boston-based strategic planning agency Blitz Media and its client, Breville USA, Struck created a :30 spot that features a colorful cast of characters that capture a particular style of coffee - bold, mild, intense, smooth, strong and light.
- ZenithOptimedia's latest forecast predicts global ad expenditure will grow 4.1% in 2013, reaching $518 billion by the end of the year.
- Talking cookies tout HGTV shows. Love It or List It. Property Brothers.
While content marketing may be the buzzword dujour, there's some credence to the notion. After all, people need the right information at the right time when they are researching and deciding what to buy.
In this Yesler whitepaper, part of the Adrants whitepaper series, you will find out how to map your content to the needs and roles of your prospects as they move through the purchasing cycle. In the whitepaper, you will learn:
So for years everyone's been singing the Social Media Hallelujah chorus. More recently, many have realized that's social is not just about media but about the entire business. While it's yet another in a long line of buzzwords, there is substance to this one.
Becoming a social business is much more than acquiring followers, likes, plusses and re-pins. It's about enabling the entire business to function in what has become an interconnected, always-adapting, inbound marketing-based, social landscape where consumers (and other businesses) have come to expect instantaneous and personalized attention.
In this whitepaper, part of the Adrants whitepaper series, Hootsuite provides eight tips brands can implement in order to progress from "doing social media" to becoming a full fledged social business.
Download the whitepaper now and learn how you can transform your brand into a social business.
Sadly, many customer loyalty programs lack differentiation, target too broad an audience or lack an overarching strategy. In this Forrester whitepaper, part of the Adrants whitepaper series, nine actionable methods of using customer intelligence and data to improve loyalty program effectiveness are presented.
Download this whitepaper now to see how you can improve the effectiveness of your customer loyalty programs.
Holiday shoppers turned Cyber Monday into the biggest spending day ever with online sales growing 30.3 percent over the same period last year, according to analytics findings by IBM.
As part of IBM's Smarter Commerce initiative, the IBM Digital Analytics Benchmark revealed the following trends as of 12:00 am PST:
Cyber Monday 2012 Compared to Cyber Monday 2011:
- Consumer Spending Increases: Online sales increased 30.3 percent over 2011.
- Shopping Peaks at 11:25am EST: Consumers flocked online, with shopping momentum hitting its highest peak at 11:25am EST. As in 2011, consumer shopping also maintained strong momentum after commuting hours on both the east and west coast.
Sharing it's up to the minute Cyber Monday shopping metrics, IBM has pegged this year's Cyber Monday sales up 24.1 percent through 12PM EST today. Contributing to that figure are several mobile metrics: 22.4 percent of consumers used a mobile device to shop, 12 percent of purchases where made using a mobile device and the iPhone tops all devices used to shop with an 8.7 percent share.