Social Media Fail: Homesense Facebook Fans Referred to 800 Number


When Canadian home apparel retailer HomeSense decided to sell posters depicting images of old Gold Dust ads in which two black children are seen cleaning, a fan posted pictures of them on the Homesense Facebook page. Along with the image, the fan wrote, "I realize that recreating old advertising and media is an art form but this goes far beyond that, in my opinion."

Quite humorously...and idiotically, HomeSense responded with the comment, "Please contact Customer Service at 1-800-646-9466 for more information."

Quite predictably, commenters lambasted the brand for its complete mis-understanding of social media communication. Commenter Elizabeth Laurin Kells wrote, "If you are going to use this site to represent your company you need to do something about issues and not just pass out a standard customer service number."

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by Steve Hall    Feb-21-11    
Topic: Bad, Brands, Social

Dog Owners Would Rather Kiss Their Dog Than Their Spouse


OK, this borders on gross. But to each their own. To hype Dogbook, a Facebook application with 3.5 million users, Dogbook Founder Geoffrey Roche (of Lowe Roche Toronto) and Tyler Williams of Eye of the Storm Pictures created a video which shares a view factoids.

- 67% of dog owners would rather kiss their dog than their spouse.

- 75% of dog owners say this year their dog is going to be their Valentine.

- 89% of dog owners say their dog loves them more than their spouse.

- 97% of dog owners would rather spend a sunny afternoon in the park with their dog than with Justin Bieber.

Check out all the slurpy love here or below.

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by Steve Hall    Feb-10-11    
Topic: Social, Video

Alka-Seltzer Celebrates Embarrassing Moments With Facebook Contest


We all have one of those stories. You know, the one where a simple miscommunication turns into something strange, embarrassing or hilarious. Enter Alka-Seltzer, the familiar plop, plop/fizz, fizz brand that wants us to know that while it's all well and good to tell hilarious stories, those stories can lead to a certain degree of heartburn, upset stomach or headache.

Acknowledging both the joy is telling and hearing about these stories as well as the reactions they can cause, the brand, today, announced the launch of its Said/Heard Mishaps Contest on Facebook. The contest gives entrants the opportunity to share their miscommunication experiences for a chance to win big.

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by Steve Hall    Feb- 3-11    
Topic: Social

'Old Farts' Take Over Social Media


People over 65 are adopting Facebook faster than any other age group. That's the message in this video from the AARP. Additional statistics include the fact 6.5 million of those 65+ joined in May 2010 alone. Less surprising is the fact the fastest growing age group on Twitter is 35-49 year olds. Add to this the fastest growing group on is over 50.

Overall, 47 percent of 50-64 year olds are using social media; an 88 percent growth from 2009. The takeaway? It's the same takeaway no one in this youth-obsessed advertising business has ever listened to. There's a lot of "old people" out there and they have a lot of money to spend. The trouble is, there's a mentality in the advertising business that it's just "not cool" to create advertising for "old people" because, at least according to those in the business, "old people" aren't cool.

In addition to the fact "cool" is largely irrelevant, this line of thinking is ridiculous and illogical but as long as the hallways of ad agencies are primarily staffed with those aged 25-34, it's quite likely nothing is ever going to change.

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by Steve Hall    Feb- 3-11    
Topic: Research, Social

SocialFresh Launches Social Media Services Directory


SocialFresh, an organization that hosts social media conferences and other events, has launched InvestInSocial, a directory of social media companies and resources. The genesis of the site was the proliferation of comments thanking SocialFresh Founder Jason Keath for mentioning companies in his blog posts.

The site, currently in public beta, will list agencies, vendors and consultants that offer various social media services. Currently, rankings are based upon the completeness of a company's profile.

During the private beta period which began three weeks ago, 72 companies have listed themselves including Edelman Digital, Porter Novelli, 360i, Cake, Klout, Dachis Group, C.C. Chapman and Convince & Convert.

by Steve Hall    Feb- 2-11    
Topic: Social, Tools

Subservient Chicken + Steroids = Max My Dreams


For Johnson& Johnson's Pepcid AC, Barbarian Group, along with JWT New York, has launched Max My Dream, a site which transforms a visitor's dreams into an animated experience that can be shared. To do so, the agency built a custom language processor capable of recognizing more than 16 thousand keywords and how they relate to one another.

Much like the agency's famed Subvervient Chicken it created for Burger King, a visitor simply responds to the phrase, "I dreamed that...," and waits for the dream to be transformed into an animation. Some interpretations are better than others.

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by Steve Hall    Jan-21-11    
Topic: Online, Social

Footwear Brand to Host Virtual Bear Hunt During Sundance


Footwear brand Sorel is all over Park City this week for Sundance with a program that lets people go on a virtual scavenger hunt through augmented reality, QR codes and Facebook to win some boots, hats and other items from Sorel's Fall 2010 collection. Winners will also gain access to VIP-only areas in Park City during the festival.

In a partnership with GoldRun, Sorel is using an augmented reality mobile application to host the virtual scavenger hunt, during the first six days of the festival. Ten virtual Sorel bears will be placed in high traffic areas around Park City. The GoldRun app allows people to track down, interact with and collect the virtual Sorel bears. People who pose with the Sorel bear can email a picture via the app for a chance to win Sorel boots, access to VIP-only events, including Sorel Happy Hours, and other prizes.

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by Steve Hall    Jan-18-11    
Topic: Mobile/Wireless, Social

Lacta Helps People Express Love on Facebook


We love Lacta chocolate. Well, their advertising at least. Sadly, we've never tasted the stuff but but they do know how to tell a story. With long form advertising including the IAB MIXX Award winning Love at First and Love in Action, the brand celebrates love and has caused those in Greece to identify the stuff with true love.

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by Steve Hall    Jan-18-11    
Topic: Social

Holmes Hawks, Perry Visits Facebook, Internships Tweeted


- Katie Holmes is the new face of Ann Taylor.

- Katy Perry is heading to Palo Alto to visit Facebook. Who knows why and who really cares. But if you do, tune in to Facebook Live January 19 at 2:30PM PST to see what it's all about.

- Need interns? Well, that's what Twitter is for according to Campbell Mithun.

- The backstory on why Carmax bought two spots in the Super Bowl.

- An ARG. For a feature film. Coming out in early 2011. Check it out. If you care.

- GoDaddy plans to unveil a new GoDaddy girl in one of their Super Bowl commercials. CEO Bob Parsons claims it will be a big surprise to all. We wait with baited breath.

by Steve Hall    Jan-14-11    
Topic: Celebrity, Social

Carnival Cruise Lines Asks 'Didja Ever?'


Carnival Cruise Lines has launched a new social media campaign which asks people to submit to the brand's Facebook page their "Didja Ever" firsts. Carnival is collecting the top 100 Firsts and will award some of them cruise vacations and other activities.

"The 'Didja Ever' campaign is all about sharing and fulfilling firsts, so Carnival's page on Facebook made perfect sense to be our home base for people to share, track and cheer others on," said Roger Baldacci, EVP, Executive Creative Director of Arnold Worldwide, the advertising agency that developed the campaign with Carnival. "We're bringing elements of the participatory fun experienced by guests on Carnival's vessels to anyone who wants to build a list of things they've always wished to do and maybe get a little help to make it happen."

To promote participation, television spots will air network daytime and primetime.

by Steve Hall    Jan- 5-11    
Topic: Social

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