Some People Really do Want to 'Join the Conversation'

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In a recent study conducted by product review online TV site, ExpoTV, it was found that, yes, some people do actually want to "have a conversation" with a brand. The study found:

- Consumers not only want to talk to brands, they want to establish a conversation: 55% of consumers want an ongoing dialogue with brands

- Learning about new products in the pipeline is a top priority: Respondents were most anxious to talk to the product design (49%) department, followed by customer support (14%), marketing (14%) and pricing (13%)

- Positive brand experiences can generate word-of-mouth buzz: More than 60% of those polled said they tell 10 or more people about the products they like while a third tell 20 or more people

- Listening leads to loyalty: 89% of respondents would feel more loyal to brands which invited them to participate in a feedback group, and 92 percent of those who have a positive experience communicating with a brand will recommend purchasing a product from that brand to someone they know

- Consumers are open to engaging with the competition: 93 percent of consumers surveyed would be interested or very interested in communicating with competitive brands that expressed interest in their feedback if their first choice is not interested in hearing what they have to say

by Steve Hall    Jun-26-08    
Topic: Research, Social



Lamato Brings Social Networking to...Um...Old People

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Hey, who says social networking is only for 20-somethings? Not Lamato Network which claims to be aimed at people 32-54. In a series of "real world" promotional videos, created by Tribal DDB Toronto, online social networking features such as poking, friending, networking, sharing photos, notifications, giving a hug and more. Sound stupid? It is but don't worry because it's not real. The whole thing is a promotion for Mott's Clamato Ceaser, some kind of Canadian cocktail made from tomato juice, clam juice and vodka. Sound gross? It probably is. But Canadians must like it.

by Steve Hall    Jun-25-08    
Topic: Campaigns, Online, Social, Video



Joe Jaffe Slams Marketers' Social Media Screw Ups

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Speaking at the Association of National Advertisers' Integrated Marketing Conference, Joe Jaffe calls out five brands for abusing or not taking advantage of the increasingly social nature of media or, to paraphrase his new book, Not Joining the Conversation. From Sony's fake PSP blog to the fight between T-Mobile and Engadget over the color Magenta to Target's refusal to engage with a blogger who took issue with one of the brand's billboards which showed a woman on Target's target.


by Steve Hall    Jun-19-08    
Topic: Industry Events, Social



Technorati Does Blog Ads, Facebook Ties MySpace, Sly Does VW

- Technorati has launched its blog ad network.

- In April, Facebook caught up to MySpace and is now reaching 115 million people each month according to Comscore. It's not like we didn't see this coming years ago. Though MySpace still beats Facebook in the U.S. with 72 million monthly uniques as compared to Facebook's 36 million.

- Ew...just ew.

- Cyber Lions and Design Lions Cannes shortlists have been announced.

more »

by Steve Hall    Jun-18-08    
Topic: Celebrity, Research, Social, Tools, Weblogs



Adrants Has Been On Twitter For, Like, EVAR! Follow Us!

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So like yea. Angela and I have been on Twitter forever and we love it. We find news. We find insight. We share ideas. We offer opinion. We discuss advertising stuff. We find out who's saying what at conference before anyone else does. And we hang with the AdWeek crew. (We'd happily hang with the Ad Age crew if they were actually on Twitter.)

So follow us. Yes, follow us and find out just what the hell Angela and I do all day long. Angela's at @luckthelady and I'm at @stevehall.

Oh, and if you just want Adrants headlines via Twitter, follow @adrants.

by Steve Hall    Jun-17-08    
Topic: Announcements, Social



Verizon's Twittering Teddy Reads Tweets

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So if you're Verizon FiOS, what do you do to take advantage of the tools that have made media social? You create Twittering Teddy, of course. Twittering Teddy, cobbled together by My Home 2.0 Techno-Gurus, is an animatronic teddy bear that speaks people's Twitter streams through a live Ustream feed. You can friend Teddy on Twitter and here him speak your tweets as well as the tweets of your friends.

more »

by Steve Hall    Jun-17-08    
Topic: Social



Those Cell Phone Popcorn Videos? Marketer-Created Of Course

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Those videos with cell phones popping corn have been floating around since May 28 and have garnered much discussion surrounding their validity. While cell phones can fry your head and reportedly cause cancer, they don't pop corn. They can, however, take on a starring role in a series of videos for Bluetooth headset maker Cardo Systems.

On the YouTube page where Cardo posted its reveal, the marketer writes, "More than 4 million people have watched our little videos since May 28, 2008. We are very happy to have made this contribution to an important international public debate."

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by Steve Hall    Jun-14-08    
Topic: Campaigns, Opinion, Social, Video, Viral, Word of Mouth



Facebook Profiles (And Their Friends) Auctioned on eBay

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It's unclear whether or not this is a joke but someone has placed ten Facebook profiles for sale on eBaby. The profiles, created by the same person but reflective of ten different types of people, are said to each have a minimum of 200 friends. Each profile was then actively integrated into the Facebook community through forums, events, networks, groups and all the other spider legs Facebook has to offer.

The seller is offering control of these profiles to marketers, writing, "Under the right conditions and for a fair price you will receive full control of these personas, as well as associated emails."

more »

by Steve Hall    Jun-12-08    
Topic: Social, Strange, Worst



Life Changing Box For Sharp Aquos TV?

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The promise of the extraordinary. The surprise of something new. The power to bring change. It's... It's... It's... Life Changing Box, a Lowe-created site and Facebook game that involves a box, co-ordinated game play and prizes. Beginning today and running for a month, no one's saying who it's for right now so, if you care, you're just going to have to play the game and wait.

It's all fairly intricate but here are some overview points from the release:

  • There are 10 boxes total in the game
  • To gain possession of a box, users use a currency called a Touch
  • All players get 24 "Touches" per day
  • Each Touch enters the player into a Round
  • At the beginning of each Round, the box will randomly jump to one of the players who entered that Round
  • The player given the box holds it for the entirety of the Round, which lasts between 30 minutes and 8 hours, randomly decided by the application
  • If the box doesn't open in a Round for the player, a new Round will begin and everyone must Touch the box again to participate
  • 20 prizes will be awarded with values ranging from $400 to $14,000
  • If you invite a friend to the application and they win, you win a duplicate prize

Let's hope it is actually life changing and not some lame promotion for some lame brand. All the details are here, the box is here and the game is here.

more »

by Steve Hall    Jun-12-08    
Topic: Creative Commentary, Games, Online, Social



OMG! Cat Rescues Steve Hall! And Mike is Hard!

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What? What? What? Universal Motown just did this yesterday for Ashanti and now Mike's Hard Hard Lemonade? Please. Make it stop! While it is kind of fun to see your own image (even if it is an old, crappy one) affixed to a faux news story under the guise of a marketing promotion, these things are getting tiresome.

Of course, they're only getting tiresome to those of us who write about this stuff 24/7. Perhaps "normal" people actually like this stuff. Ya now, it's the "Ooo, Ooo. Look ! I'm on TV!" Yea. It's for all those idiots that stand outside the GMA studio in the morning waving like lunatics to the camera. Yea. This is for those people. And, since there seems to be a lot more of those wackos out there than us more refine advertising types, it's clear this personalized, faux news report thing has legs. Nice ones.

by Steve Hall    Jun-11-08    
Topic: Social, Strange, Video








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